Returns & Refunds
Returns & refunds
Return eligibility depends on the customer’s location and applicable consumer protection law. Where customers have a statutory right of withdrawal, cancellation or return, Sayless honours that right in accordance with applicable law.
Returned items must be unworn, unwashed, unused and in their original condition, unless the return concerns a damaged, defective or incorrect item or another statutory consumer right.
Please contact support@pleasesayless.com before returning anything so we can provide the correct return instructions. Items should not be sent to a production facility or any other address without prior instructions from Sayless.
Damaged or incorrect items
If an item arrives damaged, defective, misprinted or incorrect, please contact support@pleasesayless.com as soon as possible, preferably within 7 days of delivery.
Please include:
- Your order number
- A short description of the issue
- Clear photographs showing the item and the problem
Once verified, we will provide an appropriate remedy, which may include a replacement or a refund.
Lost orders
If an order appears lost after the estimated delivery period has passed, please contact support@pleasesayless.com with your order number so the shipment can be investigated with our logistics partners.
Order changes & cancellations
Because every piece enters production specifically after ordering, please contact support@pleasesayless.com immediately if you need to change or cancel an order.
Changes or cancellations may only be possible before production begins. Nothing here limits mandatory consumer rights available under applicable law.
Refunds
Approved refunds are issued to the original payment method.
Once a refund has been issued, the time required for the funds to appear depends on the customer’s bank or payment provider.